Legal Stuff
Returns & Refunds | Shipping | Customs/Import Fees | Custom Designs | Our Company | Financing | Warranty | Privacy Policy
RETURNS & REFUNDS
We work directly with Demanet International and we typically do not offer refunds, returns or exchanges due to any miscommunication, design, or measurement errors. It is your responsibility to ensure that we have the correct designs, measurements, and order notes/requests. We do not accept returns for custom sized bite suits.
However, we want you to be happy with your bite suit and strive to make sure our customers are 100% satisfied. Please contact us and we will work with you to get a new suit and sell the suit that does not meet your expectations. We cannot make any guarantees that we can sell your suit, but we will help get your suit sold to the best of our abilities. Please contact us for more information on this process.
If customer receives damaged goods due to shipping or handing by the delivery company, items will be replaced at no charge to the customer, proof of damaged items is required for replacement items to be sent. All items sent via USPS carry up to $50 shipping insurance. In order to claim this buyer must provide proof of the damaged items.
ALL REFUNDS, EXCHANGES, or RETURNS WILL BE SUBJECT TO A MANDATORY 10% RESTOCKING FEE.
THERE ARE NO RETURNS, EXCHANGES OR REFUNDS ON INTERNATIONAL ORDERS.
THERE ARE NO RETURNS, EXCHANGES OR REFUNDS ON USED SUITS OR EQUIPMENT.
*Suits with custom logos or text likely do not qualify for any type of return, exchange or refund program we offer.
SHIPPING
Shipping times vary depending on the volume Demanet is experiencing. Typical delivery time is currently 12-14 weeks from the time you place your order. You can rush your order and jump to the front of the manufacturing process for an additional $125.00. This will bring your order time down to our estimated time frame listed on the checkout page shipping update pop-up.
All delivery times noted on the website or in email communications are estimates, not guarantees. If you order a rush order your order is expedited in the production queue and prioritized, but we cannot guarantee an exact delivery time frame. We do our best to adhere to the estimated time frames but it is not always possible.
All Alaska & Hawaii shipments will incur a $75 shipping surcharge.
International orders to certain countries will be charged a flat rate for shipping depending on the country being shipped to.
CUSTOMS / IMPORT FEES
The recipient of the suit is liable for any custom’s processing charges, duties or fees charged by DHL or other shipping company. There will likely be customs or VAT charges, because all suits are shipped internationally, billed by the shipping company to the package recipient. The recipient is responsible for these 3rd party charges. The Customs rate is a percentage. This percentage is determined by the total purchased value of the article(s) paid at a foreign country and not based on factors such as quality, size, or weight. The charges are on average $75/suit ordered, but this is a variable charge that is subject to change at any time. Neither DemanetBiteSuits.com or Demanet Bite Suits LLC is responsible for any taxes or fees that may be incurred from 3rd parties, including but not limited to customs fees, duty fees, state, federal or local city taxes. These charges are the responsibility of the package recipient and/or purchaser.
CUSTOM DESIGNS
Demanet does not offer perfect embroidery and cannot duplicate logos and designs exactly. All of the work they do is done by hand. However, they do a great job of matching designs very closely, but we cannot guarantee exact copies of company logos or text. If you have a patch you would like sewn on your bite suit, please mail it to our address and we will ensure it is sewn on your bite suit. The design of the suit is not warrantied whether it is custom or not.
OUR COMPANY
DemanetBiteSuits.com is owned and operated by Demanet Bite Suits LLC.
All Checks and Money Orders Made Payable to Demanet Bite Suits.
We work directly with Demanet International and are vendors of Demanet Bite Suits, Tug Toys, Arm & Leg Sleeves, and trainer jackets. The fabric of these products is a 60% cotton 40% polyamide blend developed by Demanet. The only Demanet manufacturing facility is in Spain. Vendors or distributors of Demanet products do not have control of the manufacturing process, lead times, or design of the products produced by Demanet.
FINANCING
All financing options are handed through the PayPal Credit program. View the terms and conditions here: PayPal Credit Terms
All customers are subject to PayPal’s terms and conditions as well as DemanetBiteSuits.com terms and conditions and policies.
WARRANTY
DemanetBiteSuits.com, (Demanet Bite Suits LLC) warranty obligations for the DemanetBiteSuits.com product you have just purchased (the “Product”) are limited to the terms set forth in this document. DemanetBiteSuits.com warrants the Product against defects in materials and workmanship for a period of 6 months from the shipment date of original purchase (“Warranty Period”) when the Product is purchased through an authorized reseller.
If a defect arises and a valid claim with photo is received by DemanetBiteSuits.com within the Warranty Period, at its option, DemanetBiteSuits.com will repair the Product or exchange the Product with a functionally equivalent new product. Bite Suit Designs (lettering, striping, logos, etc) are not warrantied.
DemanetBiteSuits.com warrants repaired Products and replacement products provided here under against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes DemanetBiteSuits.com’s property. When a refund is given, the Product becomes DemanetBiteSuits.com’s property and must be returned.
Exclusions and Limitations
DemanetBiteSuits.com’s limited warranty applies only to the Product when purchased through an authorized reseller. The warranty does not apply to any non-DemanetBiteSuits.com product, even if packaged or sold with the Product.
The warranty excludes without limitation any scratching or surface damage to any non-DemanetBiteSuits.com product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.
• Normal wear and tear of Product use is not covered.
• Products that have been altered or modified are not covered, including those changes made due to improper or unauthorized repair.
No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. DemanetBiteSuits.com specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If DemanetBiteSuits.com cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No DemanetBiteSuits.com reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
Damages Limitation
To the maximum extent permitted by law, DemanetBiteSuits.com is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing any program or data stored in a device used with or carried in the DemanetBiteSuits.com product.
Consumer Protection
For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above (“consumer laws”), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, DemanetBiteSuits.com’s liability is limited, at its sole option, to replacement or repair of the product.
PRIVACY POLICY
The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers’ needs.
What Information Do We Collect?
When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
For example, you may need to provide the following information:
· Name
· Website URL information
· Email address
· Home and business phone number
In addition to providing the foregoing information, if you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Web Site Use Information
Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customers’ personal information. As a customer, you will be given the opportunity.
What Are Cookies?
Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users’ browsing activities, in order to constantly improve our Web site and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
How Do We Protect Your Information?
We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Communication Opt Out
If you wish to opt out of receiving offers directly from DemanetBitesuits.com, you can unsubscribe by following the opt-out instructions in the emails that they send you located at the footer of the communication. We can be reached by postal mail at 20500 E 152nd Ave Brighton CO 80603 or by phone at 970-541-0786. You can email us at chris@demanetbitesuits.com with questions, comments or suggestions.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.
What about Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.